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COVID-19 GuidelinesReturn to Operations Plan and Safety Protocols (“Guidelines”)



COVID-19 Guidelines-Office-Dec 2020
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1. Introduction


Diamonds International strives to provide each employee with a safe and healthy work environment. These Guidelines contain an overview of Diamonds International’s protocols and procedures for the prevention and control of the COVID-19 virus within Diamonds International’s locations to ensure the safety of our employees.


To that end, please see the following current safety measures and guidelines, as derived from the CDC and the Healthy Sail Panel (a group of globally recognized experts with diverse backgrounds, including in public health, infectious disease, biosecurity, hospitality, and maritime operations), which take precedence over our normal workplace-specific procedures.


These Guidelines have been put together for the purpose of developing plans for resuming operations that protect the public health and safety of all our employees, ancillary staff (e.g., jewelers, maintenance, security, etc...) and customers and vendors, by leveraging the best available insights from public health, science, and engineering expertise. The risk of COVID-19 infection can never be fully eliminated but with appropriate measures in place, it can be substantially reduced, and many layers of risk reduction are needed since each alone is insufficient.


Given the rapidly evolving nature of COVID-19 and best practices related to the management of the virus, we, as a company, will do our utmost to continuously learn from real world experience and stay abreast of guidance from federal, state and local health agencies. This will enable us to consider how to incorporate those recommendations and resources into any other workplace-specific plans we may create in the future if these should become necessary.


We understand that there are many unanswered questions and a lot of confusion. We want to make sure we all work together to bring the company back in a strong way, and we will do our best to keep you posted on all updates as soon as possible.


Looking toward the future, we believe we have charted a path for a healthy and safe return to operations. These Guidelines represent a holistic plan to reopen our operations in the safest ways possible and carry on our commitment to distinctive quality and unparalleled customer service in all aspects of our business. We will continue working to raise consumer confidence and demonstrate that the diamond industry concerns itself with the health, welfare and human rights of individuals and with the protection of the environment.


As the events surrounding COVID-19 continue to evolve, we recognize that the level of impact and necessary response to the virus is fluid and items in this protocol may need to be implemented differently within the various sites/regions where Diamonds International conducts operations. Employee input will be considered in management meetings for continuous improvement and policy development. These Guidelines are intended to provide general information and may vary by locality based on government orders and regulations. This document is not intended to be legal advice.


Albert Gad Morris Gad Donna Gad


  • General Guidelines for Reopening Our Workplaces For the safe resumption of our operations, each Operations Manager should appoint a COVID-19 operational monitoring team to track and enforce, where needed, the following Guidelines to better protect the health and safety of our employees and customers and provide a reasonable level of assurance that the virus is not circulating among our team. 1. Testing

  • All employees and ancillary staff (e.g., jewelers, maintenance, security, etc...) should be tested for COVID-19 between 5 days and 24 hours prior to reopening the location and beginning their duties.

  • All employees and ancillary staff who have symptoms (i.e., fever, cough, or shortness of breath) should notify their supervisor and stay home.

  • Sick employees and ancillary staff should follow CDC-recommended steps, and not return to work until the criteria to discontinue home isolation are met, in consultation with your healthcare providers and state and local health departments.

  • All employees and ancillary staff who have symptoms (i.e., fever, cough, or shortness of breath) should notify their supervisor and stay home.

  • Sick employees and ancillary staff should follow CDC-recommended steps, and not return to work until the criteria to discontinue home isolation are met, in consultation with your healthcare providers and state and local health departments.

  • All individuals who have received a positive COVID-19 test or who have in the last 14 days been in close contact with an individual with confirmed infection, should not be permitted to enter the location.

  • Additionally, if feasible, based on cost and available technology, all employees and ancillary staff should undergo periodic testing for COVID-19 to provide a reasonable level of assurance that the virus is not circulating among our team.

2. Health Screening and Safety Practices

  • To maintain a safe environment in the workplace we ask all our employees to do their part by adhering to the following health and wellness guidelines:

Prior to coming to work

  • All employees and ancillary staff who have received a negative COVID-19 test and who have in the last 14 days not been in close contact with an individual with confirmed infection, may be permitted to enter the location.

  • Before coming to work for the first time all employees and ancillary staff must complete the Employee Health Questionnaire (attached as Appendix A) and return it by email to your Human Resources Manager.

  • Do not come to work if you are feeling sick, have COVID-like symptoms (e.g. fever, cough, shortness of breath), or believe you have been exposed to COVID-19.

At work

  • Wear a Mask

Wear a mask in situations where staying 6 feet apart from other individuals is not possible. Wearing a mask does not replace the need to practice social distancing. Masks will be made available to employees.

  • Social Distance

Maintain at least 6 feet of distance between yourself and others. Existing seating arrangements will be modified by the relevant department manager to create a distance of a minimum of 6 feet between workstations. Each employee's workstation will be repositioned so that there will be an empty workstation between each employee's workstation. All employees and ancillary staff returning to the office will be assigned a specific workstation and avoid as much as possible moving to different spaces within the location. To the extent possible, avoid direct physical contact such as shaking hands. Remote work may be assigned when possible. If possible, avoid close contact with others on your commute to work (Refer to CDC guidance on protecting yourself when using transportation).

  • Wash Your Hands

Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer with at least 60% alcohol if soap and water are not available. Avoid touching your eyes, nose and mouth with unwashed hands.

Always wash hands that are visibly soiled.

  • Cover your Coughs and Sneezes

Cover your mouth and nose with a tissue when you cough or sneeze, or use the inside of your elbow. Throw used tissues into no-touch trash cans and immediately wash hands with soap and water for at least 20 seconds.

Practice good respiratory etiquette by covering your mouth and nose with a tissue when you cough or sneeze or using the inside of your elbow. Throw used tissues into no-touch trash cans and immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not available, use hand sanitizer containing at least 60% alcohol.

  • Avoid Sharing Objects and Equipment

Avoid using other employees’ phones, desks, offices, or other work tools and equipment, when possible. If you cannot avoid such usage, clean and disinfect before and after use. Self-cleaning of workspaces is mandatory at the beginning of the shift and at the end of the shift. 3. Exposure Situations

At work

  • Employees who appear to have symptoms of COVID-19 upon arrival at work or who become sick during the day must immediately go or be sent home, and advise a manager or HR accordingly.

Outside of work

  • Employees who appear to have symptoms of COVID-19 should stay home, and advise a manager or HR accordingly.

Employee Tests Positive for COVID-19

  • Employees who test positive for COVID-19 should remain home in isolation (unless seeking medical attention) and notify their manager or HR as soon as practicable.

  • Refer to the Employee Handbook for information regarding Emergency Paid Sick Leave and Emergency Family and Medical Leave.

  • Diamonds International reserves the right to notify employees of their possible exposure to COVID-19 in the workplace (confidentiality will be maintained as required by applicable legislation).

Returning to work after testing positive for COVID-19

  • If you have tested positive for COVID-19, you may return to work when:

At least 10 days have passed since symptoms first appeared, AND At least 24 hours have passed with no fever (without the use of fever-reducing medications), AND Other symptoms have improved, AND You provide a negative RT-PCR test report from an accredited or approved laboratory conducted within 2 days of your scheduled return to work to either the applicable human resources manager or the COVID-19 operational monitoring team. Only after the COVID-19 operational monitoring team verifies the completion of these steps may you return to work.

Employee Has Close Contact with Individual who Tested Positive for COVID-19

  • Employees who have come in close contact with an individual who subsequently tested positive for COVID-19 must notify their manager or HR as soon as practicable and should remain home in isolation (unless seeking medical attention) for at least 14 days after their last known close contact with the individual or until they receive a negative COVID-19 test.

  • Refer to the Employee Handbook for information regarding Emergency Paid Sick Leave and Emergency Family and Medical Leave.

4. Procedures upon entering the location

  • All employees and ancillary staff (e.g., jewelers, maintenance, security, etc...) should have their temperature taken by reception via a contactless device before starting a shift. Reception will maintain a confidential log for record-keeping purposes.

  • Before starting a shift, all employees and ancillary staff (e.g., jewelers, maintenance, security, etc...) should undergo symptom screening, by a member of the COVID-19 operational monitoring team, and a confidential log/documentation will be kept.

  • Any individual who discloses symptoms of possible COVID-19 infection or who displays a temperature of 100.4 degrees or above may not enter the location. This will be strictly monitored and enforced by the COVID-19 operational monitoring team.

  • To minimize the spread of COVID-19, all individuals who enter the location must wear a cloth face-covering/face mask in accordance with CDC recommendations. This will be strictly monitored and enforced by the COVID-19 operational monitoring team.

5. Personal Protective Equipment (PPE) Supplies and Usage

  • The COVID-19 operational monitoring team together with the purchasing department will ensure the points below are readily available.

  • Masks, gloves, and sanitization supplies will be provided at each location and made available for employee use. PPE signage should be clearly and appropriately placed throughout the location (temperature to be taken signs at the entrance to the location, hand washing signs by hand washing stations, etc.), with a particular emphasis on high-traffic areas.

  • Hand sanitizer stations should be set up throughout the location.

  • All employees who handle merchandise must wear gloves, in addition to wearing a face mask/face covering, in accordance with CDC recommendations.

  • Any individual that does not comply with these Guidelines may not be allowed to enter or remain in the location.

  • Please note that these Guidelines, which are based on current safety and public health protocols, are not intended to be punitive but rather to respect the health and safety of all our employees and any individuals entering the location.

6. General Social Distancing Guidelines

  • We need to minimize our face-to-face contact and maintain a distance of six feet from our colleagues, vendors, postal carriers, customers, etc.

  • Signage and floor markers should be utilized to communicate physical distancing requirements within each location, with a particular emphasis on high-traffic areas.

  • Where possible, the promotion of merchandise/showcases in a location should be modified to promote and facilitate physical distancing in accordance with the CDC recommendation of a distance of at least six feet.

  • Please be respectful of your colleagues when entering an office by knocking and waiting for your colleague to put on their mask.

7. Sanitation, General Hygiene & Courtesy

  • Clean AND disinfect frequently touched objects and surfaces, such as workstations, keyboards, telephones, handrails, and doorknobs. If you need assistance on how to clean IT related equipment, contact our IT department. For other surfaces - wiping down counters, tables, desks, and chairs after use - appropriate CDC-approved products, disposable wipes, etc. will be available in centralized common areas of the workplace.

  • Avoid using other employees’ phones, desks, offices, or other work tools and equipment, when possible. If necessary, clean and disinfect them before and after use.

  • When using the restrooms, continue to practice social distancing by respectfully knocking on the doors to verify that they are not already occupied. Please respond when you hear knocking so that others can also practice social distancing.

  • When accessing/using the kitchens and breakrooms, continue to practice social distancing and maintain a distance (approximately 6 feet or 2 meters) from others when possible. In order to be respectful of our fellow colleagues and minimize the time spent in the kitchen, make sure to clean and disinfect all areas touched, as well as wash hands with soap and water for at least 20 seconds before you leave.

  • Meal breaks, for all employees and ancillary staff that do not go outside to eat and whose workstation is in an open space, should be staggered and taken in the breakrooms to limit interactions with other employees and allow for the greatest distance between employees who are eating. The COVID-19 operational team will monitor this list.

8. Common Spaces

  • The use of kitchens and breakrooms will be limited to two (2) individuals at a time to allow for social distancing to be maintained.

  • Bathrooms will be limited to one individual at a time.

  • Conference rooms will remain closed until further notice.

9. Ventilation

  • When considering air management strategies, operational managers should have a primary focus on reducing exposures in the core set of areas in the location where any individual would be most vulnerable to droplet/airborne exposure to the virus.

  • Operational managers must ensure that HVAC and ventilation systems in each facility operate properly.

10. Security/Insurance

  • Our two-person warranty (requirement), security procedure is still in place – that is, at least two employees must be present at the location when opening and closing, and at all times during business hours. If you are the first person, you must wait until someone else from the location meets you and then open together.

  • There is no change in our normal security and insurance procedures and they must continue to be implemented.

11. Cleaning and Disinfecting Procedures

  • The operational manager should ensure that all disinfectants used for cleaning and disinfection are on the EPA’s List N: Disinfectants for Coronavirus (COVID-19) (the list can be accessed via the following link https://cfpub.epa.gov/giwiz/disinfectants/index.cfm) or that only their equivalents which must comply with local government regulations are used and are kept in stock in an appropriate manner.

  • The operational managers are tasked with ensuring that routine cleaning and disinfection of common spaces take place on a daily basis with special attention being paid to surfaces frequently touched by multiple people such as door handles and light switches.

  • In the event that an employee tests positive for COVID-19, the following heightened cleaning and disinfecting measures will be employed:

  • Affected areas will be closed off for disinfection measures;

  • If possible, windows and/or doors to the outside will be opened to increase ventilation to the area; and

  • Affected areas will be cleaned and disinfected using EPA recommended supplies.

  • The operational managers should follow CDC recommendations regarding the use of hand sanitizers and handwashing with soap and water and ensure that hand sanitizer stations, wipes, or handwashing stations are conveniently placed around the location for all employees and individuals who enter the premises.

  • The operational managers should ensure that signage is clearly posted and that all employees and ancillary staff are thoroughly trained on all aspects of infection control with emphasis on proper hand hygiene techniques. In addition to providing hand sanitizer and handwashing stations in the location, the operational manager should encourage handwashing or use of hand sanitizer before and after employees and ancillary staff participates in sales activities.

  • All First Aid/CPR/AED certified personnel should take a refresher course on how to handle First Aid/CPR/AED Care during COVID-19.

  • Operational managers should provide all employees and ancillary staff with regular training on these protocols to reduce transmission of COVID-19 and empower them to take action to ensure these protocols are followed by all employees and ancillary staff.

12. Visitors · Until further notice, visitors will not be permitted inside the offices without prior approval from a manager. · Meetings should take place virtually. · Where business-critical, in-person visits do occur, participants must follow all safety protocols outlined in this Handbook. 13. Business related travel • All business-related travel is suspended until further notice. · Any exceptions to this will require the approval of the employee’s immediate supervisor and/or the owners where appropriate. 14. Health and Well-Being

  • The health and well-being of all employees is a key consideration for Diamonds International. If you have personal issues or concerns, do not hesitate to reach out to others for assistance.

  • Any employee feeling anxious about the COVID-19 situation can contact the Employee Assistance Program through the information available from Human Resources

  • Resources from professional authorities should be considered for purposes of dealing with stress and anxiety the COVID-19 crisis can cause for managers and employees; for example: https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/managing-stress-anxiety.html.

15. Additional Resources

16. Key Diamonds International Contacts Elen Davidova - Human Resources – edavidova@almod.com


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